Have you purchased a Brums product online but decided to return it?
You can return for free any purchase: the return shipping costs are in fact entirely incurred by Brums Milano Srl
To make a return, you just need to follow these few steps:
- Access the "Make a return" page from the menu located at the bottom of the site
- Enter the order number, fill in the required fields and send the return request.
- Through Poste Reverse you can choose whether to book a home collection calling the free toll-free number 800.33.66.22 or go to a nearby point, such as a post office or Post Office.
- Apply the label to the outside of the package.
As soon we receive the return, we will carry out the necessary checks before making the refund according to the payment method selected at the order.
If you have made a return as a "Registered User" you can check its status directly in the "My Returns" section of your account.
We remind you that you can make a return:
- within 14 days from the date you received your order.
- only and exclusively if the products are intact, not used or washed and with the original tag applied.
We also remind you that it is not possible to exchange the products to be returned with other items. Within 14 days from the return date, we will refund you the amount of the garment/s you have decided to return, after informing you by email.
Finally, we inform you that it is not possible to make a second return of the same order free of charge. In fact, our free shipping guarantee is only valid for the first return.